[Doug Roberts]

As I mentioned in my good morning post, I ran into a problem loading .224 Valkyrie on my Dillon 550B. Dillon had advised me to use the #5 shell plate and #3 buttons. The combination of parts locked up the shell plate unless I only ran one case through at a time. I emailed Dillon last night and they just replied. They said there was an error in their system and it should have been the smaller #2 button. They are sending me a set of #2s free. Hard to beat that! Hats off to Dillon.

 

[George Foster]

It seems as most of the companies that sell reloading equipment have very good customer service.

 

[s3gunner]

I agree Doug!
When I moved I broke the one side of my low primer warning buzzer. I called and specifically told them I was not the original owner. I had my card at the ready.... Sent, no charge! When it came, it was the wrong side. I called again and they said they'd send the other one out 2nd day and to keep the first one as it might someday break! I told them they didn't need to and I would pay for it....NOPE, free of charge. While on the phone I felt obligated to order something, so I ordered a few things (under $100). When they emailed me the invoice, they paid the shipping!
They are also good about answering any questions you may have!
A pleasure to deal with them!

Steven

 

[Doug Roberts]

Bingo

The buttons arrived today. I'm back in business.

 

[lightman]

It seems like most of the companies involved in the reloading business and even in shooting have good customer service. Dillon, RCBS and Leopold have all treated me great. It seems that the only time I need any help that its self inflicted and they still help, even though I offer to pay.